Refund policy
Refund & Returns Policy
At By Lea, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Change of Mind Returns
We accept returns for change of mind within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be returned in their original packaging where possible.
- Be free from stains, odours, pet hair, or damage.
Returns that do not meet these conditions may not be accepted.
Sale Items
Items marked as Sale, Clearance, or purchased during promotional events are final sale and cannot be returned for a refund unless they are faulty or required under Australian Consumer Law.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or you receive the wrong item, please contact us within 7 days of receiving your order at hello@bylea.store.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
If the item is confirmed to be faulty, we’ll provide a replacement, repair, or refund in accordance with Australian Consumer Law.
Return Shipping
For change of mind returns, customers are responsible for the cost of return shipping.
If the return is due to an incorrect or faulty item, By Lea will cover the return shipping costs.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Refunds
Once your return has been received and inspected, we’ll notify you of the outcome.
Approved refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless required under Australian Consumer Law.
Exchanges
We currently offer exchanges for a different size of the same item, subject to availability.
If your preferred size is unavailable, a refund or store credit may be offered.
Customers are responsible for all postage costs for size exchanges. This includes the cost of returning the item to us and the postage for sending the exchanged item back to you.
Pre-Orders & Coming Soon
Products marked as Pre-order or Coming Soon are not available for immediate dispatch. Estimated shipping dates are provided on the product page and may be subject to change. If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available unless otherwise stated. Orders for pre-order items may not be cancelled once they have been processed.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for goods that are faulty, not as described, or fail to meet consumer guarantees.
Need help choosing a size?
We're always happy to help.
If you're unsure which size will suit you best, please contact us before placing your order at:
We'll do our best to recommend the right fit based on our products.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
By Lea
📧 hello@bylea.store